What’s in a Meter Reader?

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e/Doc regularly contacts it’s customers for the meter or copy count on their machines as part of routine maintenance. But there’s more to the process than meets the eye. Obtaining an accurate count for a copier or multifunction product enables us to manage the contract, supply and warranty needs of a customer’s office equipment.

We use Print Fleet’s state-of-the- art print management software to help maintain our customers’ office equipment at peak levels of performance at all times. With PrintFleet technology, e/Doc can obtain detailed information about the status and performance of every printing device in a customer’s workplace in minutes, minimizing downtime and increasing productivity.

If your MFP is connected to your network, our software will automate meter reads and turn in service calls. That is correct, your MFP will do both tasks on its own. This is especially helpful if you have many devices.

Reporting your current meter count is especially helpful when you order or replace supplies. Having your machine ID number available saves time by allowing us to access your account instantaneously. Meter information can also be e-mailed, faxed or called in to our office. If you are providing meter information for the first time, we will instruct you on where to find it.

Additionally, most companies find it useful to designate one person with the responsibility for reading meters and ordering supplies. As the individual becomes familiar with a machine’s supply needs, meter location and service history, the process becomes even more efficient.

For more information about meter count please contact e/Doc at (901) 367-9500.

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