Service

e/Doc Systems is dedicated to providing exceptional service to our clients. Here are some of the services we provide:

Custom Tailored Service Agreements
Your office systems need to be up and running. And, you have unique needs. Our Service Agreements are custom-tailored to your needs and can include:

  • Preventative Maintenance We believe the best way to handle problems is to avoid them if possible. Our technicians perform preventative maintenance on your office systems to ensure peak performance.
  • Emergency Repair Our professionally trained field technicians will respond to your problems on-site. Each technician carries a stock of parts in their vehicle to handle most emergency situations ensuring you are up and running as fast as possible.
  • Operating Supplies Many of our clients elect service agreements that include operating supplies like toner and developer. That way everything is provided at one low cost per copy on one convenient invoice.

Guaranteed Client Satisfaction
Our business has been built on client satisfaction. We guarantee you will be satisfied with your experience with e/Doc Systems.

  • Average Four Hour On-Site Response Time If your office system does go down, call us at 901-367-9500 or request a service call online. Our goal is to be on-site within four hours to your call.

Consulting Services
Documents are the vehicles by which information flows thorough critical business processes. Prime Office Technology offers consulting services to our clients to help their business run more efficiently and cost effectively.

  • Workflow Optimization We look at the flow of information thorough your critical business processes and make recommendations to streamline the paper chase.
  • Print Optimization The expense of printing is often unmanaged. Our print optimization services identify cost savings in the range of 30% or more by routing print jobs to the most cost-effective and productive print devices.

For more information on how our consulting service could impact your organization, contact us for a complimentary Document Workflow Analysis.